UPDATED 02-11-2020 – Our Coronavirus statement

UPDATED 02-07-2020

Further to our original statement and latest updates, we wanted to provide some positive updates on our operating status as the UK enters the next phase of the lockdown with the re-opening of the hospitality sector on July 4th.

• We are now at full engineer availability and are therefore able to support you with all equipment breakdowns, servicing and Planned Preventative Maintenance (PPM).
  • Please contact us to register any breakdowns or to book servicing and PPM. If you have any concerns recommissioning your kitchen or wish to book attendance to help with your start-up, then do not hesitate to contact us, however trivial your concern may seem.
  • We will continue to comply with social/physical distancing rules so please help our engineers to help you by giving them adequate space to work.
  • Our engineers are available from 5am before your kitchen may get busy to help with social/physical distancing.
  • All engineers will be equipped with appropriate PPE and hand sanitiser.
  • PLEASE NOTE: where our engineers feel they are not given the adequate physical distance on client sites, we reserve the right for them to leave the site. Charges for the callout will still be applied even if no work is completed. It is important that we keep each other safe by maintaining physical distancing, personal hygiene and the wearing of face coverings were required.

• We are back on-site delivering our design and installation projects, ensuring that all Government guidelines are adhered to and that sites are COVID-Secure. This includes following our customers own safety procedures.
  • If you have a project pending we’ll be happy to discuss how we can commence on-site, working safely.
  • We also have the capacity to meet and discuss new projects, including site visits where social distancing can be maintained.

• Our office has re-opened with reduced staff whilst everyone else continues to work from home.
  • We’re still available to answer any kitchen project design or equipment breakdown and servicing questions you have.
  • Where required our phone lines have been diverted but you can still reach us on 01920 877007.

Although it has been a very challenging time for the hospitality sector, it is now a more exciting time with the industry re-opening on 4th July. However we know it will be tough, and that’s why we’re committed to supporting our customers new and old through what is likely to be a turbulent time. After all, if you’re there, we’re there.

Did you know we have recently released some new TAG Insights to provide essential information on kitchen best practice? These include recommissioning your kitchen, optimising kitchen efficiency post-COVID-19 and our free-to-download Kitchen Equipment Start-Up Checklist.

If you have any questions or concerns please contact us directly on 01920 877007 or enquiries@tagukltd.com.

All the best, stay safe.

The Team at TAG.

UPDATED 03-06-2020

Further to our original statement and latest updates, we wanted to provide some positive updates on our operating status as the UK eases the lockdown measures.

• We are pleased to be able to offer and support you with all Planned Preventative Maintenance (PPM), servicing and equipment breakdowns.
  • Please contact us to book your PPM, if you have any concerns with recommissioning your kitchen or wish to book in attendance to assist in your kitchen start-up procedure.
  • We will continue to comply with social/physical distancing rules so please help our engineers to help you by giving them adequate space to work.
  • Our engineers are available from 5am before your kitchen may get busy to help with social/physical distancing.
  • All engineers will be equipped with appropriate PPE and hand sanitiser.
  • Please note for non-emergency breakdown and servicing attendance lead-times may be extended to ensure that we can prioritise emergencies whilst operating safely.

• We are back on-site delivering our design and installation projects, ensuring that all Government guidelines are adhered to and that sites are COVID-19 Secure. This includes following our customers own safety procedures.
  • If you have a project pending we’ll be happy to discuss how we can commence on-site, working safely.

• Our office has re-opened with reduced staff whilst everyone else continues to work from home.
  • We’re still available to answer any kitchen project design or equipment breakdown and servicing questions you have.
  • Where required our phone lines have been diverted but you can still reach us on 01920 877007.

It has and continues to be a difficult time for hospitality as a whole.  As we begin to see lockdown measures lifted, we are committed to supporting the industry and our clients during the coming months. After all, if you’re there, we’re there.

If you have any questions or concerns please contact us directly on 01920 877007 or enquiries@tagukltd.com.

All the best, stay safe.

The Team at TAG.

UPDATED 19-05-2020

Further to our original statement and subsequent revisions, we wanted to provide some positive updates on our current operating status during the COVID-19 pandemic.

• We are pleased to say we have now lifted some restrictions on breakdown attendance, meaning we are now able to attend non-emergency breakdowns and carry out some essential servicing and maintenance.
  • We are still complying with social/physical distancing rules so please help our engineers to help you by giving them adequate space to work.
  • Our engineers are available from 5am before your kitchen may get busy to help with this.
  • Please note for non-emergency breakdown attendance lead-times may be extended to ensure that we can prioritise emergency breakdowns whilst operating safely.

• We are now back working on-site delivering our design and installation projects, ensuring that all Government guidelines are adhered to and that sites are COVID-19 Secure. This includes following our customers own safety procedures.
  • If you have a project pending we’ll be happy to disc uss how we can commence on-site safely.

• We are able to function as normal working remotely, therefore, our office is still closed.
  • We’re still available to answer any kitchen project design or equipment breakdown and servicing questions you have.
  • Where required our phone lines have been diverted but you can still reach us on 01920 877007.

It is a difficult time for hospitality as a whole, but as we begin to see lockdown measures lifted, we are committed to supporting the industry and our clients during the coming months and beyond. After all, if you’re there, we’re there.

If you have any questions or concerns please contact us directly on 01920 877007 or enquiries@tagukltd.com.

All the best, stay safe.

The Team at TAG.

UPDATED 26-03-2020

Further to the below original statements that we gave you about our operations and the COVID-19 pandemic, we would like to update you with the following:

• Our staff are working from home and they’re available to answer any kitchen project design or equipment breakdown and servicing questions you have.
  • Our phones lines have been diverted and they have full access to emails;

• To support our customers, keyworker industries and takeaway establishment, we still have engineers on call to attend emergency breakdowns.
  • Callouts are limited to emergencies such as the breakdown of critical cooking and refrigeration equipment or gas leaks
  • Please help our engineers to help you by maintaining social distancing, enabling them to carry out the required work safely.
  • Our engineers are available from 5am before your kitchen gets busy to help with this.

• For the safety of all our project teams and clients, we have temporarily paused our on-site projects for a minimum of 3-weeks in line with the latest government restrictions of social distancing
  • We will endeavour to commence our project work when Public Health England suggests it is safe to do so;

These are clearly unprecedented times for the nation and hospitality industry as a whole. We are committed to supporting our clients during this time. If you’re there, we’re there.

If you have any questions or concerns please contact us directly on 01920 877007 or enquiries@tagukltd.com.

All the best, stay safe.

The Team at TAG.

In addition to the below statement originally issued on 16th March 2020, we’d like to confirm the following additional measures that we have put in place to mitigate any risk in relation to the Coronavirus (COVID-19) pandemic:

• Giving employees, both office-based and engineers, consent to self-isolate without any symptoms;
• We are keeping all of our engineers and installers in small teams that only work together; this prevents unnecessary contact with other engineers
  • Therefore should any engineer suffer symptoms of Coronavirus, only their team members will be required to self-isolate, not the entire engineering team;
• We have implemented working-from-home as of Thursday 19th March to mitigate further risk amongst our office employees
  • We will be holding one office day per week (where essential) which will be staggered amongst the team, where one person from each department attends, to further mitigate risk and prevent the entire office having to self-isolate.

For the continuity of our existing projects that we are currently delivering (and future projects planned to deliver) we would like to comment as follows:

• We are in constant dialogue with our stainless steel suppliers who are still operating fully and don’t expect any shutdowns;
• We are also mitigating any issue with one individual manufacturer by having several alternates in both the UK and Europe, specifically in areas with fewer cases meaning we can source from any one of these;
• Checks have been carried out on equipment suppliers, to ensure that they are well-stocked in the UK with transport for these still unaffected and looking to not have restrictions.

We wanted to provide a statement to update you regarding our arrangements during the ongoing uncertainty around Coronavirus.

At present we are operating 100% business as usual, supporting our clients on the installation, breakdown, servicing and maintenance of your catering equipment. We have the capacity within our engineering team if a number of engineers are required to self-isolate and expect that our service levels will maintain uninterrupted.

We are closely following the guidance of Public Health England and the World Health Organisation to minimise the risks to our customers and employees at work.

Some of the measures we have put in place:

• Any employee with symptoms of Coronavirus or have knowingly come into contact with someone infected with Coronavirus will be told to self-isolate in accordance with current government guidelines (7-days).
• Follow a strict hand-washing regime when entering and leaving our client sites, as well as TAG Head Office and their own homes.
• Regularly sanitise equipment that customers may come into contact with, including PDAs before and after customers sign-off a job.
• Where possible, we will hold any customer or project meetings via video call to save unnecessary site visits.
• We have +1,000 parts in stock to try and mitigate any disruption that may occur to our supply chain.

PLEASE NOTE: for compliance, we require a customer signature when completing a job, therefore, we are encouraging our engineers to not hand over their PDAs to customers. Instead, they will hold the PDA and ask the customer to sign using their finger or pen/stylus, if this works. We would then encourage the signee/customer to follow the guidelines of hand-washing after signing the PDA.

If you have any queries or concerns regarding our engineers attending your sites please contact our Service Desk on 01920 877007 or email enquiries@tagukltd.com.

Kind regards,
The Team at TAG